Which statement about confidentiality is accurate?

• A. The client’s personal information disclosed to the agent must be kept confidential.
• B. The broker may share any disclosed personal information with anyone.
• C. Confidential information should be used to benefit others.
• D. The agent's confidentiality ends when the agency ends.

Answer: (A)

Confidentiality in a real estate relationship means the agent must protect anything the client shares that could affect their negotiating position or strategy.

The statement that the client’s personal information disclosed to the agent must be kept confidential is the best answer because keeping that information private is a fundamental duty in the agent–client relationship. This protects the client’s interests, helps them share openly, and preserves trust so they can disclose facts like desired terms, motivation, or price ranges without fear of misuse.

This duty isn’t limited to the duration of the relationship; it persists beyond the agency even after it ends, until information becomes public or the client consents to disclosure. Disclosure that isn’t authorized by the client or required by law would breach this duty.